Process Management - OVERVIEW

20030315  
Reference documentation which is not referred to, might just as well not exist.

A great deal of time and money is invested by many organisations in producing reference documentation - only to find it is not used. Often it is paper-based making it harder to produce. Identifying and linking cross references is difficult, time consuming and expensive. Maintenance can be a nightmare. Typical reasons for not using reference documents include: "it's out of date", "it's not easy to use", "it's 3 volumes thick!", "it's a mass of uninteresting text and no pictures", "can't find it "....sound familiar? XGL Hypertext VOYAGER helps you solve these problems and produce effective, professional-looking, easy to use results - SIMILAR TO THIS WEB SITE.

XGL PROCESS MANAGEMENT SYSTEM consists of the following:
VIEWING system - view process, guidelines, definition and all READ_ONLY
AUDIT system - plan and schedule audits to review and update your processes
AUTHORING system - maintain process, procedures, text, diagrams, hotspot mapping, links
ACTION system - raise, track and cost all business improvement actions to correct or prevent problems arising
USAGE ANALYSIS system - analysis how the system is being used

XGL having designed with business users in mind, means there is nothing technical about Authoring with VOYAGER:
Business users can author contents
Organise your process definitions, procedures and diagrams into VOYAGER BOOKS
Create a Bookshelf of separate BOOKS for each area eg QA, Accounts, H&S,
Set up links between Books from any topic to any topic
No technical knowledge required
NO HTML or programming to learn
IT personnel need not be involved - you're in control now!


And Viewing processes and procedures with VOYAGER could not be easier:
Click on the desktop icon and go straight into the VOYAGER BOOK eg Quality Book
and straight into a specific process or topic
Each BOOK can have hundreds or thousands of processes, procedures and diagrams
Jump between books and topics by simply clicking a hyperlink
Click on any diagram and picture to zoom-in or jump elsewhere
Staff Suggestion box
Personal schedules for: Training courses, Audits, Corrective Actions etc

Regularly review and update your processes and procedures with VOYAGER Audit Manager
Create one or more Audit Plans
Automatically produce Audit Schedules - no more spreadsheets!
Monitor Audit Results to completion
(Click the AUDIT MANAGER button on the Table of Contents for more details)

And here are just a few of VOYAGER's process Authoring and Viewing features:
Automatically Generated Hierarchic Table of Contents,
Automatically Generated Glossary of terms,
Automatically Generated List of Illustration,
Automatically Generated A-Z Index and a log of topics accessed so far.
Active Flowcharts
Change Control Facilities
Change History Logs
Stand-alone Pictures
Sequence and Layer picture hotspots
Import your current files into VOYAGER
Easy point and click to set-up hotspots
Simple Query for everyday use
Advanced Query for more complex searches
Query Results Log
Home-in Query
Control who can print from VOYAGER
Uncontrolled mark on copies