Customer Care Manage your customer relations better
The VOYAGER Customer Complaints and Enquiry system will Log, monitor, analyse and control your customer complaints, print standard letters, review actions and analyse and identify problem areas. For each complaint, quickly link to all communication documents such as letters, faxes, memos etc. both for incoming as well as outgoing communications. Set up Corrective Actions for major problems which deserve special attention and monitor complaints to identify trends and potential future difficulties.

EXCELLENCE, SERVICE, SATISFACTION MONITORING, MANAGEMENT and IMPROVEMENT

High Functionality Powerful features of our Customer Care system include Logging complaints, Satisfaction monitoring, Letters generation, Operator Tasks (and Actions and AUDITS). Multiple Access paths, Reason Categorisation and Analysis, Executive / Management Reporting, Workload managing, Detailed Operational reports and queries and so much more we can't do just here. Just send an INFOPACK request form and ask for the Customer Care demo CD. As well as providing high functionality, all our systems are intuitive and easy to use with clear naming and tabbed panels for simple, instant access to all parts of the system.

customer details



PROACTIVE CUSTOMER SATISFACTION MANAGEMENT Gather and Monitor customer satisfaction levels with a host of Executive Analysis

customer details



And Complaints Analysis Galore!
For example by:
 Reason for complaint
 Satisfaction levels on your handling of complaints
 Customer Expectation of you
 Product Categories
 Your Departments Performance
 Point of Purchase
 Most Complained about Products
 Point of Production
 Late Completion
 Reason Categories
 Specific Products
 Product Type
 Product Ranges
 Product Cost
 Volume of Complaints
 Complaint Severity
 Operator Response Time
 Customer Satisfaction - Post Complaint
 Operators
 Geographic data
 Department
 ...and many more



SELECTION / ACCESS Simple tabbed selection of complaints and tasks for customers and/or operators. Access is easy and simply a mouse click away

customer details

customer details



TASKS / ACTIONS Set up operator ToDo tasks to ensure nothing is forgotten. And when necessary, for more serious problems, you can optionally set up an Action to solve this particular difficulty and to prevent future problems

customer details



EXECUTIVE ANALYSIS We think we've covered all the Executive reports and queries you'll need to run a smooth operation

reporting

reporting



Without INFORMATION OVERLOAD! Flexibility to analyse at the level which is right for each manager

reporting



And detailed reports for supervisors and operatives for everyday effectiveness

reporting



COMMUNICATION Log and track all communications with your customers including incoming calls, letters, faxes, emails, outgoing calls, letters, forms, faxes etc as well as setting up ToDo tasks and Actions (see above)

comm. log



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