SME version Customer Complaints Package

20030315

SME Version CUSTOMER COMPLAINTS SYSTEM

Your concerns answered Are the SMALL BUSINESS versions serious contenders? Absolutely Will it run on a stand alone PC? Yes What WIndows will it run on? W95, W98, Windows NT, 2000 and XP Will it run on a small WORKGROUP or LAN Yes Is it as robust as the full version Yes If I upgrade later will my existing data still work Yes As a small business we have a limited IT budget and little scope for taking risks No Problem! The SME Version for Customer Care is very affordable. And you have peace of mind that when your business outgrows the system you can move up to the next version and take existing customer data data with you. eg all your customer enquiries, contacts etc will be transferred to the new version

What's different about the SME version? It still does a lot more than it says on the tin! It's essentially, the same large and rigorously designed system but is more for small company use without emphasis on teams and team structures. ( Click the OVERVIEW button on your left for details of What does it do ). The complaint is logged Yes Log every phone call, letter, fax, email Yes A diary of ToDo tasks. Yes Persistent reminders Yes Automatic reply letters and returns notes Yes The Reason Analyses Yes Supervisor access NO Manager access NO All users can see all complaints, ToDo's etc.rather than being able to access by team, managers etc Over 100 management analysis reports Not Quite All the major reports are still available but some management reports for Managers, Supervisors, Executives are not Business Improvement Actions NO Hypertext Operator Scripts and Guidelines NO Click for full overview about the COMPLAINTS SYSTEM