20030909
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Customer Enquiry Package Overview |
20030909 |
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CUSTOMER ENQUIRY SYSTEM (STD, PROF, TEAM & CORPORATE versions) |
BENEFITS
The system pays for itself in a few months - see cost benefits for details |
What does it do Convert more enquiries into sales with our easy to use system. Brings a more thorough approach to your enquiry handling: customer details, contact details, product / service details, conversation details, communications log, diary actions, prioritys, targeting, potentials and musch more The enquiry is logged by an operator with minimum data entry and easy selection of product, service, potential, etc.filling out all the relevent information supplied by the caller/customer. Log every phone call, letter, fax, email with date, time and details of the communication. External links can also be made to scanned letters and faxes and emails, doc files etc. A diary of Actions is available, shown by customer or operator, so you never need forget to call the customer or send that important letter. Persistent reminders list diary events, enquiries, follow-up actions by customer or operator. And items remain on the list until they are signed off. Standard enquiry letters are produced by the system accurately showing all relevant details of the complaint. Staying Focused on the potential earners ( the real upside of our system), is made easier. Identify the opportunities and rank them. Then let the system bring together all your 'high potential' enquiries by date, postcode, product etc so you can use your time most effectively to call, send out a mailer or periodic letter etc. Excellent of management analysis reports The system is designed for ease of use and is an excellent management tool. It provides a wealth of both detailed and executive analysis, queries and reports. The system offers seperate versions to suit all size of companies: Standard, Professional, Team and Corporate. |
Versions offer different facilities. XGL reserve the right to change specifications without prior notification.