Customer Complaints Complaints analysis and reports

20030315

The Reason Analyses ( the real upside of complaints handling ), identify the problem areas highlighted by your complaints giving you the opportunity to improve products, services and the organisation. There is a wide range of reports for different management levels and for different purposes. There is no limit to the number of reason-types you can analyse.

Easy to use online queries analyse complaints
Detailed Reports	Executive Summaries
Reports to show which products, people, sevices etc are causing the most problems. Individual complaints and reasons can be anaysed.	High level reports showing breakdown and percentages of complaints by reasons, category, supplier, customer etc. Using data gathered from the customer survey a number of satisfaction reports are available for management use, to show areas where improvements are occurring and where further improvement is needed.